Shipping Policy

At Fimastore, we are committed to delivering your order on time and securely. This Shipping Policy explains our processing times, delivery estimates, carriers, and important terms so you know exactly what to expect when you shop with us.

1. Order Processing

  • Handling Time: 5–7 business days (Monday–Friday) to prepare and package your order before shipment.

  • Orders placed after 5:00 PM EST will be processed the next business day.

  • During peak seasons (e.g., holidays), handling times may be extended by 2–3 business days.

2. Estimated Delivery Times & Costs

United States

  • Transit Time: 7–10 business days (Monday–Friday)

  • Shipping Fee: $7.95

Canada, United Kingdom, Australia

  • Transit Time: 10–15 business days (Monday–Friday)

  • Shipping Fee: $9.95

Note: Total delivery time = Handling Time + Transit Time.
We do not guarantee exact delivery dates, as delays can occur due to factors outside our control.

3. Shipping Carriers

We work with reliable logistics providers including YunExpress, Yanwen, and China Post.

  • United States: Final delivery handled by USPS.

  • Canada: Final delivery handled by Canada Post.

  • United Kingdom: Final delivery handled by Royal Mail.

  • Australia: Final delivery handled by Australia Post.

Tracking details will be emailed once your order is shipped and will show updates from both international and local carriers.

4. Address Changes & Cancellations

  • Address changes must be requested within 24 hours of placing your order by emailing [email protected].

  • After 24 hours or once shipped, address changes are not possible.

  • Orders cannot be canceled once production begins.

5. Tracking Your Order

  • You will receive a tracking number via email once your order ships.

  • Tracking may take up to 48 hours to display updates.

  • If tracking shows no updates for 5+ business days, please contact us.

6. Delivery Delays

While we aim to meet our estimated delivery times, delays may occur due to:

  • Severe weather conditions

  • Peak holiday season volumes

  • Customs inspections or clearance delays

  • Carrier operational issues

7. Damaged or Lost Packages

  • Damaged on Arrival: Contact us within 48 hours with photos of the packaging and product.

  • Marked Delivered but Not Received: Wait 24 hours, check with neighbors, then contact your local carrier. If still missing, contact us for assistance.

8. Customs Duties & Taxes

  • Orders shipped outside the USA may incur import duties, taxes, or fees determined by your local customs authority.

  • These charges are not included in our prices and are the customer’s responsibility.

9. Remote Area Deliveries

  • Delivery to rural or remote addresses may take an additional 3–5 business days.

  • Please check with your local postal service if unsure about your location.

10. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or missed delivery attempts, we may:

    • Charge an additional shipping fee to resend, or

    • Refund the product cost only (shipping fees are non-refundable).

11. Restricted Shipping Areas

We currently do not ship to certain countries or regions due to legal or logistical restrictions. If your country is unavailable at checkout, we cannot process your order.

12. Contact Us

For any shipping-related questions, please contact:

  • Email: [email protected]

  • Phone: +1 214-232-1531

  • Address: 3014 W Royal Oaks Dr, Visalia, CA 93277, USA

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)