FAQ’s

1. About Fimastore

Q: What is Fimastore?
A: Fimastore is an online store specializing in made-to-order apparel, home goods, and accessories. Every product is created after you place your order, ensuring freshness and reducing waste.

2. Ordering

Q: How do I place an order?
A: Simply browse our website, select your preferred product options (size, color, customization), add the item to your cart, and complete checkout.

Q: Can I change or cancel my order?
A: Yes. You can request changes or cancellations within 24 hours of placing your order (48 hours for weekend orders) by emailing [email protected]. After this window, orders move into production and can no longer be changed.

Q: Do you offer bulk or wholesale orders?
A: Currently, we focus on individual orders. For large quantity inquiries, please contact our support team.

3. Shipping

Q: How long will my order take to arrive?
A:

  • USA: Handling: 5–7 business days; Transit: 7–10 business days.

  • Canada, UK, Australia: Handling: 5–7 business days; Transit: 10–15 business days.

Q: How much does shipping cost?
A:

  • USA: $7.95

  • Canada, UK, Australia: $9.95

Q: Do you ship internationally?
A: Yes, we currently ship to the USA, Canada, UK, and Australia.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email with a link to follow your package’s progress.

4. Returns & Refunds

Q: Do you accept returns?
A: We do not accept general returns since all products are made-to-order. However, if your order is damaged, defective, or incorrect, we will issue a full refund or send a free replacement — no return required.

Q: How do I request a refund or replacement?
A: Email [email protected] within 30 days of delivery with your order number, photos of the issue, and a brief description.

Q: Are shipping fees refundable?
A: Shipping fees are non-refundable unless the issue was caused by us.

5. Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay / Google Pay (if available at checkout).

Q: Is my payment secure?
A: Yes. We use secure, PCI-DSS compliant payment processors like Stripe and PayPal, with SSL encryption for all transactions.

6. Order Issues

Q: My order arrived damaged. What should I do?
A: Contact us within 48 hours of delivery with photos of the damaged product and packaging so we can arrange a replacement or refund.

Q: My tracking shows “Delivered,” but I didn’t receive my order.
A: Wait 24 hours, check with neighbors or household members, and contact your local carrier. If still missing, contact us for assistance.

7. Contact Us

For any other questions, please contact:

  • Email: [email protected]

  • Phone: +1 214-232-1531

  • Address: 3014 W Royal Oaks Dr, Visalia, CA 93277, USA

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)