Payment Policy

At Fimastore, we are committed to providing you with a secure, transparent, and convenient checkout process. This Payment Policy explains the accepted payment methods, how transactions are processed, and important terms related to payments made on our website.

1. Accepted Payment Methods

We currently accept the following payment options:

  • Major Credit & Debit Cards – Visa, MasterCard, American Express, Discover

  • PayPal – Secure payments from your PayPal account or linked bank card

  • Apple Pay / Google Pay – Available on compatible devices and browsers

  • Local Payment Methods – May be offered depending on your location

💲 Currency: All transactions are processed in U.S. Dollars (USD) unless otherwise specified. If your bank account is in another currency, conversion fees may apply.

2. Secure Payment Processing

  • All transactions are processed through trusted third-party payment providers such as Stripe and PayPal, which are PCI DSS compliant.

  • We do not store any credit card information on our servers.

  • All sensitive data is encrypted and transmitted securely using SSL (Secure Socket Layer) technology.

3. Payment Authorization & Verification

For your security, we may require:

  • Matching billing and shipping address details

  • Payment provider confirmation (e.g., PayPal verification, 3D Secure authentication)

  • Proof of identity for suspicious or high-value orders

If verification cannot be completed, we may delay or cancel your order.

4. Order Confirmation

Once your payment is successfully processed, you will receive an Order Confirmation Email with your order details and transaction amount.

If you do not receive this email within 24 hours, please contact us at [email protected].

5. Failed or Declined Payments

If your payment is declined:

  • Ensure your card details are entered correctly

  • Confirm that your card has sufficient funds

  • Contact your bank or payment provider

  • Try another payment method (e.g., PayPal)

Fimastore is not responsible for delays caused by your bank or third-party payment provider.

6. Currency Conversion & Bank Fees

  • If purchasing from outside the USA, your bank may charge a currency conversion fee.

  • Final charges may differ slightly due to exchange rate fluctuations.

  • These fees are set by your bank and are not controlled by Fimastore.

7. Payment Disputes & Chargebacks

If you believe there is an error or unauthorized charge:

  1. Contact us at [email protected] before filing a dispute.

  2. Report unauthorized transactions within 7 days of discovery.

  3. Filing a chargeback without contacting us may delay resolution.

We reserve the right to suspend future purchases if chargebacks are filed without prior communication.

8. Taxes & Duties

  • Applicable taxes (e.g., sales tax, VAT) may be calculated at checkout based on your shipping location.

  • For international orders, customs duties or import taxes may apply (see our Shipping Policy). These are the responsibility of the customer.

9. Fraud Prevention

We actively monitor transactions for suspicious activity. Orders flagged as potentially fraudulent may be placed on hold or canceled to protect both the customer and our business.

10. Contact Us

If you have questions about this Payment Policy or need assistance with a transaction, contact us:

  • Email: [email protected]

  • Phone: +1 214-232-1531

  • Address: 3014 W Royal Oaks Dr, Visalia, CA 93277, USA

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)